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Services » Call Center

At Optiron Corporation, a leader in customer care and e-billing solutions in the deregulating energy industry, we recognized early on that customers, people, and technology are at the core of successful call centers.

By leveraging the strength of our Readi System®, we can assist our clients with the build-out of their call centers.

Optiron Corporation provides the following call center solutions:

Call Center Technical Support

Seamless interaction with your internal support staff and IS/IT functions
Commercial software applications support
E-commerce and Customer Relationship Management (CRM) support
Vertical/custom application support
Desktop, server, network, and help desk support
Custom activity reports
800 toll-free support

Call Center Project Services

Strategic planning
Identification of suitable vendors for the RFP process
Preparation of, sending and evaluation of RFPs
Site visits and vendor selection
Assistance with contract negotiations
Facilitation of program implementation
Monitoring and review of ongoing program performance
Recommendations for any program modifications
Assistance in any project issues with vendor
Ongoing project management

Call Center Consulting Services

Management of outside vendors
Development of in-house call centers
Technology needs assessment
Technology integration and maximization
Operations re-engineering
Supervisory skills training
Customer Service Representative (CSR) program certification
Script design and preparation
Quality assurance design and implementation
Call monitoring and analysis
Reporting design, analysis and assessment

Customer Support Personnel Services

Service 24 hours a day, 7 days a week
Dedicated telephone representatives
Inbound and Outbound Calls
Cost effective service
Highly flexible service
"Customer First" culture

Call Optiron today at (412) 255-3778 to see how we can help you to maximize the value of your customer call center and turn it into a "customer contact center" that increases the value of your customer relationships.