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Products » Readi System - Six Reasons
Today many utilities are finding that their current customer information systems are outdated. In order to remain competitive, they must replace them with robust, reliable systems. This will allow their customer service representatives to have access to customer relationship data in real time from anywhere and at anytime. Their customers will benefit because they will be able to access their accounts and pay their bills online using a fast and secure Internet connection. Here are 6 reasons why you should improve your customer information system. 1. Increase Revenues The Readi System® suite of products allows you to partner with third party suppliers to offer new energy offerings and high margin products and services. The Readi System gives you the flexibility and opportunity to capture hot marketing opportunities with immediate offering set up and billing. Through the power and flexibility of the Readi System, you can upgrade competitive C & I energy sales with real-time price/use analyses. The Readi System provides powerful data mining tools (cross sell/up sell) that allow you to target profitable opportunities. 2. Reduce IT Costs The Readi System costs less to own and operate than legacy systems offering substantial savings on license, implementation, and support costs. With the Readi System, you will lower your costs for leading edge technology with our ASP per customer pricing by giving you the option to outsource billing and customer care thus leaving you time for your more critical business processes. The Readi System will allow you to consolidate multi-system requirements for serving standard tariff customers, C&I, ESCO's, work order management, and accounts receivable management. 3. Improve Customer Service The Readi System allows you rapid access to comprehensive customer data by CSR's and field service staff. The Readi System makes it easy for you to view, mine, and extract value from customer data across all components of a relationship. The Readi System offers a Web-based, easy to use EBPP solution that will save you money and increase the satisfaction and loyalty of your customers. 4. Web-Based Billing Anywhere Anytime Through our Web-based product offerings, the Readi System gives you the power to provide your customers with instant online access to their accounts. Customers can pay their bills and order products and services online in a secure environment. Customer Service Representatives can modify and manage customer accounts online through a Web browser. 5. Complete Customer Relationship History Online The Readi System provides complete customer history. It stores a comprehensive customer history, allowing you to improve your level of service and develop targeted marketing to attract customers. Access to historical information including contract information, multiple premise information, and payment, charge, and consumption history all make it easier to respond to customer information requests. The Readi System automatically records payment information and then processes and applies payments in real time. 6. Flexibility Through Outsourcing The Readi System suite of products allows you to integrate your current processes to reduce costs and maximize your Return on Investment (ROI). By letting Optiron perform your billing and customer care functions, house your IT infrastructure, and man your call center operations, you will recognize a higher ROI. |