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Program Modules

Readi System » Products » Modules » Readi Express

The Readi System® at your finger tips ... all the time... from anywhere!

Readi Express is a web-based Customer Relationship Management (CRM) tool that provides robust functionality over the Internet. Readi Express allows users to enroll customers, access customer account information, setup payment plans, and perform other routine functions such as contact tracking and escalation.

Readi Express offers the following features:

Customer Enrollment - Clients can manage customer information including enrollment, updates, and removal of customers from the system in a flexible and seamless manner.
Modify Profile Information - Customer profile modifications can be made including addresses, telephone numbers, email addresses, and billing preferences.
Complete Customer Relationship History in a Central Location - CSRs have access to the complete customer relationship history in a secure environment.
Contract Information - Details of the length of the contract are available including the date when the contract began and ended (when appropriate). Keeps track of all contracts awarded and pending to the utility company.
Multiple Premise Information - Includes tracking information for customers with multiple residences.
Payment History - Details the payment history for each customer. Authorized clients can adjust account payment information when necessary.
Charge History - Details complete charge history including any late or over due charges to the account.
Consumption History - Provides all customer usage or consumption data since the time that the account was opened.
Online Bill Images - An easy to read, customer-friendly, bill can be printed from any location and mailed to the customer in a seamless manner.
Pending Charges - Details all pending charges against the utility accounts.
Online Customer Contact Logs - Online tracking of all customer telephone, including complaints, inquiries and service requests.

.NET Technology.
Updated Security Features to protect your client's data
New user friendly front end
Enhanced workflow management capabilities.
Multiple languages concurrently.
Increased efficiencies for Customer Service functionality.
Designed to reduce average call time.
Online call scripting capabilities